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I missed my flight from Inchun to Dallas despite arriving there almost 2 hours in advance due to kiosk not being able to find me on the passenger list. Although they recommend passengers to arrive 2 hours before flight time, this airport seems to require 3 hours. Because i wasn't going to check in any bags, i figured approx 2 hours wud be sufficient, but it wasn't and ended up missing my flight and all my connecting flights to the U.S. via American Air. As I was in dire need to catch the flight from HK to the US, and there weren't any other Asiana flights from Inchun to HK that day, I had to spend $500 on a different airline to get to HK on time. considering it was the Asiana's kiosk issue, I was hoping Asiana would at least partially reimburse $500. From a staff to local manager to general manager, they assumed ZERO responsibility: claimed there were several staff members to help and said kiosk would not have been mistaken. what exacerbated my anger was that they said i had no proof of my being at the airport at a certain time. so I found the airport bus driver--who remembered me--to testify that i was dropped off at a certain time, but Asiana staff completely dismissed that evidence. The whole experience was wretched as i got no sympathy, no apology….just callous heartless unsympathetic jerks who joined forces to defend relentlessly to avoid all responsibility. Asiana's customer service is non-existent--- from miss-Korea-wannabe-flight attendants' superficial smiles and self-absorbed demeanors TO managements' defensive tactics. With all the pending law suits, one would think they try to compensate for plummeting publicity--go figure. I hope this is not reflective of korean corporate culture.
EDIT and clarification: My flight from Inchun was to HONG KONG, not Dallas. Had the kiosk worked properly, I would not have had to wait in an excruciatingly long line due to Korea's week long holiday.
Welcome to your first blog post! Will you be departing just from Toronto?
Write something about yourself. No need to be fancy, just an overview.