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I missed my flight from Inchun to Dallas despite arriving there almost 2 hours in advance due to kiosk not being able to find me on the passenger list. Although they recommend passengers to arrive 2 hours before flight time, this airport seems to require 3 hours. Because i wasn't going to check in any bags, i figured approx 2 hours wud be sufficient, but it wasn't and ended up missing my flight and all my connecting flights to the U.S. via American Air. As I was in dire need to catch the flight from HK to the US, and there weren't any other Asiana flights from Inchun to HK that day, I had to spend $500 on a different airline to get to HK on time. considering it was the Asiana's kiosk issue, I was hoping Asiana would at least partially reimburse $500. From a staff to local manager to general manager, they assumed ZERO responsibility: claimed there were several staff members to help and said kiosk would not have been mistaken. what exacerbated my anger was that they said i had no proof of my being at the airport at a certain time. so I found the airport bus driver--who remembered me--to testify that i was dropped off at a certain time, but Asiana staff completely dismissed that evidence. The whole experience was wretched as i got no sympathy, no apology….just callous heartless unsympathetic jerks who joined forces to defend relentlessly to avoid all responsibility. Asiana's customer service is non-existent--- from miss-Korea-wannabe-flight attendants' superficial smiles and self-absorbed demeanors TO managements' defensive tactics. With all the pending law suits, one would think they try to compensate for plummeting publicity--go figure. I hope this is not reflective of korean corporate culture.
EDIT and clarification: My flight from Inchun was to HONG KONG, not Dallas. Had the kiosk worked properly, I would not have had to wait in an excruciatingly long line due to Korea's week long holiday.
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